Monthly Archives: February 2014

Customer Service Is #1

At B&F Power Vac we know how important customer service is. It is even more important to us businesses in these smaller communities. Word of mouth is the least expensive and best advertising any company could ask for. That is why we stress with our technicians the importance of taking care of you, our customer, to ensure that your needs are met.

Since most of the scheduling is done over the phone for our residential customers, the first visual impression you get is of our cleaning technicians. What’s the old saying? First impressions are lasting impressions. That is why it is important to us that our employees look and act professional. We want our image to match our cleaning and our cleaning to match our image. That is why these 4 steps of super customer service are what we try to strive for.

1.  The very first thing we want to do is introduce ourselves to you. You are going to have strangers working in your home for sometimes as long as 3 hours and we want you to feel comfortable with us being in your house. The quicker you get to know our technicians the better you will feel.

2. After introductions are made we will take you on a “walk through” During this time we will explain the process we are going to use to clean your system. This lets you understand what exactly it is we are doing, where we will be hooking up and what tools we are going to be using to assure that you get the best cleaning possible.

3.  After the “walk through” we begin the process of cleaning your duct system. Feel free to ask any questions that you have. We will try to explain the process as we go so that you have a better understanding of what it is we are doing. Our technicians will be glad to show you the inside of your duct work so you can see how dirty your system is. If you want to follow us throughout the entire process feel free to do so. We can show you how all of our tools work and what we are using them for as we go.

4. After the cleaning is done we will show you the inside of your duct work again. This way you can compare it to how dirty it was before. We also will turn your system back on and test it before we leave. This assures both us and you that everything is working normal and there are no issues.

Our company thrives off of repeat customers. If you aren’t happy then we aren’t happy. We want to keep you as a customer and clean your system for years to come. That is why we put you first.

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